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Contact Us
Work & Family
Benefits, Inc.

1-800-644-2363
info@wfbenefits.com

 

      About Us
  We help people when life happens

“What we do every day at Work & Family Benefits, Inc. is to help people find real solutions when they are faced with issues for those whom they care about the most – their children, parents and families. We’re ‘people talking to people’ about what really matters."

Bill Mulcahy
Founder and President

Work & Family Benefits, Inc. (WFB), founded in 1992 by Bill Mulcahy, President, is dedicated to the transformation of employee benefits to meet the needs of today’s workforce. In March, 2004, WFB was recognized by Business Insurance as the “Largest Provider of Dependent Care Resources and Referral Services to Employer Clients in the US”.

WFB is an employee benefits company that provides comprehensive work-life services, specializing in child care, elder care and care for people with disabilities. At WFB, our mission is to institutionalize convenient access to work-life solutions and resources for working people everywhere. In pursuit of our mission, we:

  • Continue to enhance our product portfolio while retaining our commitment to clinical excellence and comprehensive telephone consultation with expert counselors in order to effectively respond across a broad range of emerging work-life needs.

  • Leverage technology to effectively support product innovation, service delivery, reporting, and client value in anticipation of market demand and exceeding customer satisfaction expectations.

  • Create strategic partnerships with organizations that deliver “best-in-class” services to complement our core competency of comprehensive telephone consultation for child care, elder care and care for people with disabilities.
WFB’s historical client retention is 98% and, with a 28% customer satisfaction survey response rate, 99% of users of the service rate it as “Excellent” or “Very Good”. When asked what is the most useful aspect of the service, they respond that “it is the ability to talk to a counselor who is knowledgeable and genuinely interested in helping me find solutions – and who actually deliver on that, saving me countless hours of research”.

 


© Copyright 2006 Work & Family Benefits, Inc.