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Work & Family
Benefits, Inc.
1-800-644-2363
info@wfbenefits.com

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| About Us |
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We help
people when life happens
“What we do every day at Work & Family Benefits, Inc. is to help people find real solutions when they are faced with issues for those whom they care about the most – their children, parents and families. We’re ‘people talking to people’ about what really matters."
Bill Mulcahy
Founder and President |
Work & Family Benefits, Inc. (WFB), founded in 1992 by Bill
Mulcahy, President, is dedicated to the transformation of employee
benefits to meet the needs of today’s workforce. In March,
2004, WFB was recognized by Business Insurance as the “Largest
Provider of Dependent Care Resources and Referral Services to Employer
Clients in the US”.
WFB is an employee benefits company that provides comprehensive
work-life services, specializing in child care, elder care and care
for people with disabilities. At WFB, our mission is to institutionalize
convenient access to work-life solutions and resources for working
people everywhere. In pursuit of our mission, we:
- Continue to enhance our product portfolio while retaining our
commitment to clinical excellence and comprehensive telephone
consultation with expert counselors in order to effectively respond
across a broad range of emerging work-life needs.
- Leverage technology to effectively support product innovation,
service delivery, reporting, and client value in anticipation
of market demand and exceeding customer satisfaction expectations.
- Create strategic partnerships with organizations that deliver
“best-in-class” services to complement our core competency
of comprehensive telephone consultation for child care, elder
care and care for people with disabilities.
WFB’s historical client retention is 98% and, with a
28% customer satisfaction survey response rate, 99% of users
of the service rate it as “Excellent” or “Very
Good”. When asked what is the most useful aspect of the
service, they respond that “it is the ability to talk
to a counselor who is knowledgeable and genuinely interested
in helping me find solutions – and who actually deliver
on that, saving me countless hours of research”. |
© Copyright 2006 Work & Family Benefits, Inc. |