Even the most dedicated employees still consider their families to be their highest priority. While most of us agree this is the way things should be, we know that sometimes it can get in the way of business goals. An employee who is constantly thinking of how to resolve a family problem is not concentrating at his or her best on how to address business issues.

To help employees better manage their family responsibilities, employees can have customized dependent care consultation and referral services through Work & Family Benefits, Inc.

Personalized Consultation and Referrals

WFB's counselors are available 24 hours a day, 365 days a year via our toll-free telephone number. When employees call, they are connected directly via warm transfer to a WFB counselor to receive immediate, one-on-one assistance. In addition, employees may also seek assistance on their own via WFB's web platform, My Life Values.

Who Are Our “Work-Life Counselors”?

WFB's work-life counselors are uniquely poised to respond to your employees' dependent care needs based on their outstanding educational credentials and professional experience.

At a minimum, a counselor must have a Bachelor's degree in the field of early childhood development, geriatrics, education, social work, developmental disabilities, counseling or social services. Many counselors have a Master's degree in their field and licensing in social work. In addition, counselors have at least three years of experience in a child, elder and/or other counseling field.

Many counselors are also certified as Geriatric Care Managers and belong to the National Association of Professional Geriatric Care Managers. Professional experience covers a broad range including work as a child care provider, elder care case manager or social services counselor.

All counselors are highly skilled listeners who provide individualized, detailed intake interviews. Each counselor is also familiar with a wide range of care resources and is adept at conducting customized searches for the best possible solutions for work-life problems. Work-life counselors have the capability of communicating with employees in English, Spanish, and other languages.

When WFB Can Help

WFB can help an employee with almost any dependent care need.

• Child care
• Elder care
• Adoption
• Care for a non-elder adult or a child with a disability
• Caregiver support
• Education advocacy
• Job training and other referrals for people with special needs
• State health insurance options for adults and elders
• Long term care insurance
• Medicare, Medicaid and Social Security
• Non-senior housing
• Public and private schools
• Special needs camps and other providers
• More