Employee Assistance Programs

WFB partners with regional and national EAPs to provide a superior portfolio of work-life services that enhance EAP core product delivery and customer satisfaction. WFB dependent care consultation and referral services deliver real solutions based on adherence to strict internal clinical standards and our passion to help people find answers or resources. WFB integrates services with EAPs in a variety of ways which are usually dictated by the EAPs strategic work-life objective and desire to meet their clients’ needs.

Basic WFB/EAP partnership integration requires seamless client servicing (call center, warm transferring, comprehensive intake, training, etc.) and reporting, at a minimum. The natural evolution of seamless product integration is “private branding” which WFB offers and facilitates.

Most important, it’s critical to understand expected work-life utilization levels based on available “case” definition metrics, telephonic/web utilization, actual case warm transfer data and communication support in order to establish realistic costs. When all of these factors are taken into consideration, it is our observation that WFB offers superior value.

WFB continues to innovate and build on its best practices and EAP partnership experiences to create a better EAP/work-life product model. This model delivers superior EAP client value and, more importantly, provides EAPs with a flexible administrative platform (AdminOp) that is easily deployable and enhances client retention and new sales efforts without increasing operational costs.

Our goal is simple, our solution compelling: to partner with dynamic, forward-thinking EAP providers seeking a unique and rapidly deployable product differentiator that delivers real value to their clients.